Remote/Full-time · Occasional travel to Qatar

About Rafeeq

Rafeeq is a fast-growing on-demand marketplace operating across Qatar — connecting buyers, sellers, and delivery couriers in real time. We're building a platform that works for a diverse, multicultural audience in one of the world's most dynamic markets. Our success depends on deeply understanding the people who use our product — and designing experiences they actually love.

The Role

We're looking for a Senior UX Researcher to be the first dedicated researcher at Rafeeq. You'll build our research practice from scratch — and make it the foundation of how we make product decisions.

This is a high-ownership role where you'll:

• Conduct research across the full spectrum of methods — from generative discovery to evaluative testing
• Build and maintain a living knowledge base of user insights
• Scale research culture across the product and design teams
• Embed qualitative discovery into how we work — sprints, roadmaps, and strategy alike
• Be the voice of the user in every important conversation

You'll work hand-in-hand with the product and design teams and report directly to the Head of Product.

What You'll Do

Discovery & User Research

• Plan and run research: Conduct in-depth interviews, usability tests, diary studies, card sorting, Jobs-to-be-Done sessions, and contextual inquiry — with buyers, sellers, and other platform participants
• Go beyond sessions: Use surveys, analytics, heatmaps, and session replays to complement qualitative findings with quantitative signal
• Cover both sides of the marketplace: Understand the needs, motivations, and pain points of both buyers and merchant-sellers — they often have conflicting goals